These terms and Conditions apply to all existing customers and all new customers. By making a booking with us you are deemed to have accepted these terms and conditions.

Business and Home Services Ltd/Simply Pet Care/Simply Pet Food Ltd

Terms and Conditions of Business

General

These terms and conditions may be altered/amended/changed by the directors of Business and Home Services Ltd (referred to as BHS) Simply Pet Care (refereed to as SPC) Simply Pet Food Ltd trading as Simply Pets (referred to as SPF) from time to time. Any changes/alterations/ amendments will be to reflect current trading conditions, to improve services to our customers, to reflect changes in legislation or for any other reason as the directors see fit.

The terms and conditions of business will be displayed on the relevant website(s), barring any technical difficulties which may prohibit its display.

Paper copies of the current terms and conditions are available upon request.

Unauthorised reproduction of any material belonging to BHS, SPC, SPF is prohibited.

Acceptance of terms and conditions

By making a booking with BHS, SPC, SPF or any associated business you are deemed to have agreed to and accepted these terms and conditions, and any future terms and conditions.

Accounts

Customers may request to open an account with BHS, SPC SPF for the supply of goods or services.  An account is only available to those who use us on a regular basis. If an account is granted then monthly invoices will be issued detailing goods or services that have been or will be supplied during that month, along with any service charges, late payment charges and any other information and or charges.  All invoices must be paid in full within 14 days of the invoice date.

Payment can be made by cash, cheque or credit card (surcharges may apply) Payment via internet banking using credit transfer is acceptable please contact us for further details.

For clients who only use our services on an ad hoc basis, full payment must be made in advance, otherwise no service will be provided.

All goods or services specially ordered must be paid for in advance/at the time of ordering.

Late payment penalties

Any account which is not paid in full by the 14^th day of the invoice date will be liable for late payment charges. The late payment charge is £10.00 or 10% of the outstanding amount, whichever is greater, per month or part thereof. Late payment starts from the 15^th day of the invoice date.

Account holders who persistently incur late payment penalties will have account facilities withdrawn, and will be required to pay in advance for all future goods and services.

Customers who default on their accounts that are due, may have their details published on our websites, we may also pass their details to other interested parties, and we will also pass information to credit reference agencies. This will affect your ability to obtain credit in the future. Any fees that we incur during our attempts to recover overdue / unpaid amounts will be added to the overdue account.

Deposits

All new customers who require an account will be required to place a £50.00 deposit. This will be held as security against any non payment/late payment. The deposit will be held securely, and returned in full providing there have been no non payments or late payment charges upon the termination of the account. All new clients will be required to supply credit or debit card details, these details will be held securely, and in the event of any non payment(s) the card details that are held will be used as payment of any outstanding amounts.

House and Pet Sitting (in clients home)

All house sitting bookings require a £75.00 a deposit to secure the booking. All bookings must be paid in full no later than 4 weeks (28 days) before the commencement date. An invoice will be issued. All charges are per day or part thereof, no discounts are given for part days, or for a clients early return. Any charges not include in the original invoice will be invoiced upon the completion of the house sitting assignment.

Access

For dog walking, house sitting or any other animal care service, the client must supply us with a key (and alarm details if fitted) so that we can gain access to your property if required. Leaving keys under bins etc is not acceptable.

Cancellation charges

All house sitting bookings cancelled between 28 days and 21 days of the start date will forfeit their deposit. 20 days to 10 days will have to pay 33% of the total invoice. 9 days to 3 days will have to pay 66% of the total invoice. Any cancellation of 2 days (48 hours) or less will result in total loss of all monies paid.

Dog walking, cat feeding or any other form of animal care which has been requested, and is then cancelled is subject to cancellation charges as follows:

8 days or more notice – no cancellation charge.  Up to 7 days notice will attract a 10% charge, 72 hours to 37 hours will attract a 50% charge; any cancellation of less than 36 hours will attract a 100% charge.  (cancellation charges may not apply in the case of veterinary advice – proof from your Vet may be requested).

Staff

All staff are employees of BHS, SPC, SPF and/or any associated business. Staff are not permitted to receive instructions directly from the customer. All instructions, bookings, cancellations; amendments etc must be made directly to the Office of BHS, SPC, SPF or any other business associated with BHS as is appropriate to the service. Staff are not permitted to work for the client directly (all bookings must come through BHS, SPC, SPF) and you are not permitted to approach employees to work directly for yourself during their employment or after they have left BHS for a period of 12 months.

Insurance

BHS, SPC, SPF and any associated business(s) are fully insured for employer’s liability and public liability. BHS, SPC, SPF cannot be held responsible for any loss, damage or any other type of claim against your property and or animals for whatever reason. Customers must complete and sign a customer information and disclaimer form prior to engaging BHS, SPC, SPF.

Customers should ensure that they have the relevant insurance (if so desired) to cover their property, possessions, animals etc.

Customers must ensure that their homes, possessions, animals etc do NOT pose a threat to the health and safety of any member of staff of BHS, SPC, SPF or any associated business. Staff may refuse to provide the service requested if they feel that providing the service requested could place them in a position of possible harm (i.e. poor outside lighting if required to work during hours of darkness, aggressive or overly uncontrollable animals).

Legal

All legal actions are to be conducted under Scottish law.

Miscellaneous charges

BHS. SPC, SPF and any other business associated with BHS, SPC, SPF may make additional charges over and above its normal charging scale for certain services. These charges can include mileage charge, unsocial hours charge, public holiday charge and any other charge as is seen fit at the time depending on the service that has been booked.

All bookings on a Saturday or a Sunday will attract a 25% premium charge.

Disputes/Customer Complaints

Should there be a dispute between BHS, SPC, SPF or any associated business and a customer(s) of BHS, SPC, SPF or associated business, the Directors of BHS, SPC, SPF will investigate the dispute in a fair and impartial manner.

All complaints must either be brought up with the staff member/or the BHS, SPC, SPF Office at the time or if this is not possible then you must contact the Directors within 48 hours by Telephone at the BHS, SPC, SPF Office.  If you prefer to write a letter or email this must reach our office within 48 hours. Refunds/discounts will not be considered should you complain after the 48 hour time scale. This does not affect your statutory rights regarding the sale of goods act.

Liability

Our maximum liability shall not exceed the cost of the day rate of the service that you had booked, or the original purchase price of the goods purchased.

How to Contact us

By Post;

Business and Home Services Ltd

Simply Pet Care

Simply Pet Food Ltd

23 Harbour Road

Inverness

IV1 1SY     

By Telephone:

01463 229625

By email info@businessandhomeservices.co.uk      www.businessandhomeservices.co.uk

By email info@simplypetcare.co.uk                      www.simplypetcare.co.uk

By email order@simplypetfood.co.uk                   www.simplypetfood.co.uk

Office Hours

Our retail unit opening hours are 09.00-17.30 Monday, Tuesday, Wednesday, Thursday & Friday.  Saturday 09.00-17.00 & Sunday 11.30-16.00.

Public holidays

The following days are considered as public holidays, and as such will attract double rates.

1^st and 2^nd of January.  Easter weekend (Good Friday and Easter Monday).  25^th and 26^th of December. Should any of these dates fall on a weekend, the following weekday(s) will also be considered as public holidays.

Service Requests

Staff will always endeavour to arrive as near as possible to the time requested for the service, but no absolute guarantees can be given for arrival times as there are too many variables outwith the control of the BHS, SPC, SPF or any associated business of BHS, SPC, SPF (such as vehicle breakdown, traffic, weather, accidents etc).

All goods and services remain of the above companies until paid in full.